Cancellation Policy

8. Cancellation policy‍

8.1. Right of revocation

8.1.1. You have the right to revoke the energy contract within fourteen days without giving any reason.

8.1.2. The revocation period is fourteen days from the date of the conclusion of the contract.

8.1.3. To exercise your right of revocation, you must inform us, Ostrom GmbH, Strassburger Strasse 55, 10405 Berlin, Email: widerruf@ostrom.de, of your decision to revoke from the contract by an unequivocal statement (e.g. a letter sent by post or email). You can use the sample revocation form attached under no. 8.3. for this purpose, but this is not mandatory.

8.1.4. To meet the revocation deadline, it is sufficient for you to send your notification of exercising your right of revocation before the revocation period has expired.

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8.2. Consequences of revocation

8.2.1. If you revoke from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

8.2.2. If you have requested that services or the supply of electricity should commence during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of revocation with regard to this contract compared to the total scope of the services provided for in the contract.

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8.3. Sample revocation form‍

(If you want to cancel the contract, please fill out this form and send it back to us).

Ostrom GmbH

Strassburger Strasse 55

10405 Berlin

Email: widerruf@ostrom.de

• I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ().
• Ordered on ()/received on ()
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notification on paper)
• Date (*)

(*) Delete as appropriate

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