Here are a few ways you can reach out to our team and get answers to any other questions you may have!
The quickest way to reach us is via the chatbot at the bottom right.
Our chatbot will help you provide the information you need so that we can help you more quickly and efficiently.
If you cannot find a suitable answer there, you can connect directly with our team at the end of the chat.
Monday to Friday, 9:00 - 17:00
Our Ostrom App has everything right at your fingertips! Do everything in seconds, without waiting. Available on the iOS App Store and Android Play Store.
You can contact us at any time using our contact form. We will respond to all enquiries as quickly as possible.
Ostrom GmbH
Strassburger Strasse 55
10405 Berlin
Germany
Please note that we are a remote and hybrid team. Contracts can only be concluded via our online form, as we need certain information to process your order.
Please note that our first contact resolution rate in chat is 98%, compared to only 50% on the phone. We can therefore help you faster and more effectively via chat. There are also certain issues, such as moves or contract changes, that we cannot process over the phone.
Trustpilot: 4.8 with 2776 reviews (September 2024)
Google: 4.9 with 372 reviews (September 2024)
iOS App Store: 4.8 with 1294 reviews (September 2024)
Android Play Store: 4.7 with 944 reviews (September 2024)
Become a partner: partner@ostrom.de
For press contact: press@ostrom.de
Note: These email addresses are for partnerships and press only. Please do not send customer support inquiries to partner@ostrom.de or press@ostrom.de , as these inboxes are not monitored for service requests.
