Contact
Contact & Customer Support
Here are the different ways you can contact our team and get answers to all your questions!
Ostrom Chat
The fastest way to reach us is via the chatbot in the bottom right corner.
Our chatbot helps gather the necessary information so we can assist you more quickly and efficiently.
If you don't find the answer you're looking for there, you can connect directly with our team at the end of the chat.
Ostrom opening hours
Monday to Friday, 9:00 am - 5:00 pm
Ostrom Login
Our Ostrom app puts everything right at your fingertips! Get everything done in seconds, with no waiting.
Available in the iOS App Store and the Android Play Store.
Ostrom contact form
You can reach us at any time via our contact form. We respond to all inquiries as quickly as possible.
Frequently Asked Questions
Frequently Asked Questions (FAQs)
Ostrom address
Ostrom GmbH
Strassburger Strasse 55
10405 Berlin
Germany
Please note that we are a remote and hybrid team. Contracts can only be completed via our online form, as we require specific information to process your order.
Ostrom phone number
Please note that our first-contact resolution rate in the chat is 98%, compared to only 50% over the phone. Therefore, we can help you faster and more effectively via chat. Additionally, there are certain requests, such as moving or contract changes, that we cannot process over the phone.
Ostrom reviews and ratings
Trustpilot: 4.8 with 2776 reviews (September 2024)
Google: 4.9 with 372 reviews (September 2024)
iOS App Store: 4.8 with 1294 reviews (September 2024)
Android Play Store: 4.7 with 944 reviews (September 2024)
For business inquiries
Become a partner: partner@ostrom.de
Note: These email addresses are exclusively for partnerships and press inquiries. Please do not send customer support requests to partner@ostrom.de or press@ostrom.de, as these inboxes are not monitored for support queries.