On October 1, 2021, a law that strengthens your rights as a consumer was introduced (in parts). This law primarily affects your contracts with providers of services such as mobile phones, magazines, and energy suppliers.
Ostrom believes in a fair and transparent electricity supply for all, which is why our tariff already features a flexible contract with just two weeks' notice.
We often hear about dubious business practices via our customers who’ve made the switch to Ostrom from other providers. Some customers reported that they unknowingly canceled their contract with their old provider during a telephone conversation—a trick often used to throw existing customers out of contracts that are now deemed uneconomical for the providers. These tricks can no longer happen under the new Consumer Protection Act.
Another problem our customers often face is with automatic contract extensions, which can tie them to their old electricity provider for up to two more years. The improvements to contract extensions set by the Fair Consumer Contracts Act are already standard practice at Ostrom. With us, there are no minimum contract terms, therefore no automatic contract renewals.
Here at Ostrom, we consider the changes in the Fair Consumer Contracts Act to be the absolute minimum standard for fair contracts. In addition to our flexible contract, we offer exceptional customer support (in English and in German) as well as an app that allows you to keep track of your electricity consumption, payments, and the emissions you’ve saved. We offer all this in one single tariff, with a transparent pricing model that doesn’t require a complicated bonus system to attract customers—check out our Trustpilot reviews for the proof!
A new law was passed to protect your rights as a consumer. Find out what this means for you in this blog article.
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Consumer rights can be very confusing and even more so in a foreign country. Maybe you wonder what rights of special termination you got or you simply want to switch your provider, we try to help out and guide you through your consumer rights in Germany.